Privacy Policy

1. About this policy

Fort Edge Technologies is an Australian managed IT and cybersecurity services business based in Western Australia. This policy explains how we handle personal information collected through our website, enquiries and the delivery of authorised IT services.

We comply with Australian privacy requirements that apply to our business and activities, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

2. Information we may collect

When you contact us, we may collect your name, business name, email address, telephone number, role, enquiry and communications.

When performing agreed IT services, we may process account details, device information, system configurations, support tickets, diagnostic logs and other information that customers authorise us to access. Some customer environments may contain personal or sensitive information.

Our website and hosting providers may process IP addresses, browser information and technical logs needed for delivery, security and troubleshooting. We will update this policy if we introduce optional analytics or advertising trackers.

3. How information is collected and used

We receive information directly through our contact form, email, calls and customer engagements, or from authorised customer representatives and service providers.

We use it to respond to enquiries, provide quotations, deliver contracted services, administer accounts and billing, investigate support or security incidents, protect our systems and meet legal obligations. We do not sell personal information to data brokers.

We will handle direct marketing in accordance with applicable law and provide appropriate ways to opt out where relevant.

4. Customer systems and confidentiality

Access to customer environments is subject to authorisation and the relevant service agreement. We aim to minimise access, use appropriate administrative safeguards and handle customer information confidentially.

Do not send passwords, one-time authentication codes or sensitive business records using the public enquiry form. Use an agreed secure channel for any necessary exchange of credentials or restricted information.

5. Service providers and overseas processing

We may use website hosting, email, cloud platforms, IT support tools, professional advisers and authorised subcontractors to operate the business and deliver services. We may also disclose information where required by law.

Some providers may process data outside Australia. The locations and safeguards depend on the specific tools and customer arrangements. If Australian data residency is important, please discuss it with us before engaging our services.

6. Security and data breaches

We use reasonable security measures appropriate to our services and the information involved. These may include multi-factor authentication, access controls, secure communications, device protection and logging.

No internet-connected environment can be guaranteed completely secure. We investigate suspected breaches and comply with any applicable notification obligations.

7. Retention and deletion

We retain information for as long as reasonably required for enquiries, service delivery, lawful business records, dispute resolution and applicable contractual or legal obligations. When no longer needed, we take reasonable steps to securely delete or de-identify information, as appropriate.

Customer-specific retention, return and deletion arrangements may be addressed in a separate service agreement.

8. Access, correction and complaints

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding, and exceptions may apply under law.

If you have a privacy complaint, please contact us first so we can investigate. Where applicable, unresolved complaints may be referred to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Cookies and external websites

Our website may use necessary cookies and technical controls for its operation and security. Any optional analytics tools should be disclosed here if enabled.

Links to third-party websites are subject to those websites’ own privacy practices.

10. Changes to this policy

We may update this policy when our technology, operations or legal obligations change. The revised policy and its last-updated date will be published on this page.

Contact us

Fort Edge Technologies · Western Australia, Australia

ABN: 57 374 096 577

Privacy enquiries: helpdesk@fortedgetech.com.au